At Sattvabhumi.store, we strive to ensure customer satisfaction by delivering high-quality, natural, and organic products. However, if you face any issues with your order, please review our Return & Refund Policy below.
1. Order Cancellation
- Once an order has been placed on our website, it cannot be canceled.
- We recommend reviewing your order carefully before completing the purchase.
2. Complaints & Grievances
- If you have any product-related complaints or grievances, please notify us within 15 days of receiving your order.
- In case of damaged, defective, or incorrect products, please reach out to us immediately with supporting images.
- We will take suitable action based on the complaint.
3. Delivery Status
- If you face any delivery-related issues, such as missing or delayed shipments, kindly notify us within 7 days of receiving your delivery confirmation message.
- We will investigate the issue and take appropriate action to resolve it.
4. Refunds & Returns
- Only damaged or defective products are eligible for return within 4 working days from the date of delivery.
- Once your return request is approved, we will process the refund via RazorPay within 15 working days.
5. Required Information for Refunds & Returns
To process your complaint, refund, or return, please provide:
✔ Delivery confirmation message (if related to a delivery issue)
✔ Product images showing the defect or damage
6. Contact Us
For any complaints, returns, or refunds, please reach out to us at:
📧 Email: support@sattvabhumi.store
📞 Phone: +91 7000747214
💬 WhatsApp: +91 7000747214
We appreciate your trust in Sattvabhumi.store and are committed to providing the best quality products and customer support.